Frequently Asked Questions

A: As an Apple service provider, we offer a wide range of services including repairs, diagnostics, software troubleshooting, hardware upgrades, and data migration for various Apple products such as iPhones, iPads, Mac computers, Apple Watches, and more.

A: To schedule a service appointment, you can visit our website and click on the " Schedule Appointment" button. Follow the instructions to select a convenient date and time for your visit. Alternatively, you can " contact" our customer service team directly to assist you in scheduling an appointment.

A: Yes, we Al Bawasel International is an authorised Apple service provider. Our technicians are trained and certified by Apple, ensuring that your Apple products will be serviced with genuine Apple parts and adhere to Apple's high-quality standards.

A: When visiting our service center, please bring the device requiring service along with any relevant accessories, such as chargers or cables. It is also helpful if you can provide a description of the issue you are experiencing, any error messages you have encountered, and your Apple ID credentials if necessary.

A: The duration of a repair can vary depending on the nature of the issue and the availability of replacement parts. Our skilled technicians strive to complete repairs as quickly as possible. For minor repairs, it may be completed within a few hours, while more complex repairs may require additional time. Our customer service team will keep you informed about the estimated repair time.

A: Yes, we provide a warranty on our repairs. We offer a standard warranty period for the parts replaced or repaired. Our warranty coverage ensures that you can have peace of mind regarding the quality of the service provided.

A: Yes, we offer software troubleshooting services to address issues related to operating system performance, software crashes, updates, and other software-related concerns. Our skilled technicians will diagnose and resolve software problems to ensure your Apple device functions optimally.

A: Absolutely! We understand the importance of staying informed about the progress of your repair. You can track the status of your repair by visiting our website and entering your repair reference number or by contacting our customer service team. We will provide regular updates on the status of your repair.

A: Yes, we charge a nominal fee for diagnostics or assessments. This fee covers the time and expertise of our technicians in diagnosing the issue with your device. Once the diagnosis is complete, we will provide you with a comprehensive report and discuss the repair options available to you.

A: For further assistance or any additional inquiries, you can reach our customer service team by phone on 07711666000 or by email at Our team is dedicated to providing prompt and helpful support to address your concerns.

Who we are

Al Bawasil International

Al Bawasil International Your Apple Authorized Service Provider, offering top-notch repairs and support. 

We deliver Swift, efficient repairs by certified technicians using genuine Apple parts. Our cutting-edge diagnostics ensure precise issue identification. Trusted by Apple and relied upon by customers for exceptional service and technical expertise. Comprehensive support for all Apple products, including Mac, iPhone, iPad, and more. We provide seamless warranty and post-warranty solutions, with priority service for AppleCare customers. The convenient, centrally-located service center in 14th Ramadan Street, Al Mansour, Baghdad makes your experience hassle-free. Al Bawasil International is your one-stop shop for Apple. Elevate your Apple experience with us today.

Why Choose Al Bawasel International

At Al Bawasel International, we are committed to delivering exceptional services that extend the lifespan of your equipment. Our mission is simple: to provide diagnostics, repairs, and upgrades with the utmost professionalism and expertise.

Quality Services

Al Bawasel International is proud to be one of Iraq's leading Apple Authorized Service Centers. Our team of Apple-certified technicians specializes in the latest software and hardware, ensuring that your device receives the highest level of care. Whether it's an iPhone, iPad, iPod, Apple Watch, or Mac, we have the knowledge and skill to restore your device to its optimal functionality.


Our dedication to quality services is matched by our commitment to professionalism. We believe in transparency, honesty, and efficiency. When assessing your repair requirements, we provide honest and accurate evaluations, never promising what we cannot deliver.

Customer Satisfaction

Your satisfaction is our top priority, and we go above and beyond to achieve it. We strive to ensure that your equipment is in the best condition possible, and we are willing to take any necessary measures to achieve that goal.

We go to great lengths to ensure your satisfaction. It is our top priority. We go above and beyond when necessary to ensure your equipment is working in the best condition.

Apple Authorized Service Provider (AASP)

Al Bawasel International is proud to be approved by Apple as an Authorized Service Provider. This distinction signifies our commitment to upholding Apple's exceptional reputation for customer service and satisfaction. Our technicians receive the same advanced training as Apple's own experts, and we source genuine components directly from Apple. This is crucial, as unauthorized repairers may use counterfeit non-Apple components that could void your device's warranty.

An Extension of Apple

Al Bawasel International operates as a trusted member of the Apple extended ecosystem. We adhere to Apple's stringent controls for repairs and services, ensuring that we meet their high standards. The services we provide are comparable to those offered by Apple stores. With our Apple-trained technicians' extensive experience and expertise in servicing and troubleshooting, you can trust us with your Apple devices.

Courtesy. Integrity. Reliability. That is our promise to you!

Al Bawasel Stores Locations

Experience convenience with Al Bawasil International. You can choose to drop off your Apple device at our Service Center in Al Mansour (14th Ramadan St) or our Zayouna Branch (Al Roubaie St). Alternatively, contact us, and we'll arrange a hassle-free pickup through our trusted mobile shop retailer partners.

Service Center

Baghdad – 14 Ramadan

Collection Point

Al Bawasel - Ziyouna Br